Privacy Policy

Privacy Policy for Rafting Osum Canyon

Effective Date: May 2026

Rafting Osum Canyon ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.

1. Information We Collect

We may collect information about you in various ways:

• Personal Information You Provide: When you request a booking, we collect your full name, email address, phone number, group size, preferred date, and any special requests.
• Automatically Collected Information: We may automatically collect information such as your IP address, browser type, operating system, pages visited, and the time and date of your visits through cookies and similar tracking technologies.
• Payment Information: If applicable, payment details are processed securely and we do not store full credit card information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your booking requests
• To communicate with you regarding your reservation and our services
• To respond to your inquiries and customer service requests
• To improve our website and services
• To send promotional materials and updates (with your consent)
• To comply with legal obligations and protect our rights

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Legal authorities when required by law
• Business partners with your consent

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Most web browsers allow you to control cookies through your browser settings. You can choose to disable cookies, but this may limit your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After the stated period, we will securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your information
• The right to object to processing of your data
• The right to data portability

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: +355-67-7368888
• Location: Çorovodë, Skrapar, Albania
• WhatsApp: +355-67-7368888